Return

Decants are made to order (hand-decanted) and are consumable items. For hygiene and safety reasons, all decant sales are final. We do not accept returns or refunds due to preference, change of mind, or opened/used items.

If you purchase a full bottle from Insaura, returns may be accepted only if the bottle is unopened, unused, and in original packaging. Return request must be submitted within 7 days of delivery.

To be eligible:

• The bottle must be sealed/unused and in resellable condition
• Original packaging must be included
• The order must include proof of purchase and order number
• Return shipping is paid by the customer
• Shipping fees are non-refundable
• A restocking fee may apply (up to 10%) to cover handling and payment processing

We reserve the right to refuse returns that show signs of use, tampering, missing packaging, or damage not caused by shipping.

If your order arrives damaged, leaking, or incorrect, contact orders@insaura.co within 48 hours of delivery with:

• Order number
• Clear photos of the outer box, inner packaging, and the item(s)

In some cases (especially for full bottles), we may request a short unboxing video to help verify the issue.

We will offer a replacement, store credit, or a refund depending on availability and the case.

General support: support@insaura.co
Collabs / PR: hello@insaura.co